This Privacy Policy describes how Zenndra (“we”, “us”, or “our”) collects, uses, and protects information when you visit our website, create an account, or use the Zenndra API and related services (collectively, the “Services”).
1. Who we are
Zenndra provides an independent API for accessing publicly available Medium-related data. We are not affiliated with, endorsed by, or sponsored by Medium Corporation.
2. Information we collect
Information you provide
- Account details: email address and any information you submit when registering, contacting support, or creating an API key.
- Billing information: if you purchase a paid plan, payment details are processed by our payment provider; we do not store full card numbers on our servers.
- Communications: messages you send to us (support tickets, feedback, or sales inquiries).
Information collected automatically
- API usage data: request timestamps, endpoints called, response codes, IP address, API key identifiers, and bandwidth consumed for billing, security, and rate limiting.
- Website data: browser type, device information, pages visited, and referral source via cookies or similar technologies where applicable.
- Log data: server logs used for debugging, abuse prevention, and service reliability.
3. How we use your information
We use collected information to:
- Provide, operate, and improve the Services;
- Authenticate API requests and enforce rate limits;
- Process payments and manage subscriptions;
- Send service-related notices (security alerts, downtime, policy updates);
- Respond to support requests;
- Detect, prevent, and address fraud, abuse, or technical issues;
- Comply with legal obligations.
We do not sell your personal information to third parties.
4. Legal bases (EEA/UK users)
Where applicable, we process personal data on the basis of: performance of a contract, legitimate interests (security, analytics, product improvement), consent (marketing where required), and legal obligation.
5. Sharing of information
We may share information with:
- Service providers: hosting, analytics, email delivery, payment processing, and customer support tools bound by confidentiality obligations;
- Legal authorities: when required by law, court order, or to protect rights, safety, and security;
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required by law.
6. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. API logs may be retained for a limited period for security and billing, then deleted or anonymized.
7. Security
We implement reasonable technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), access controls, and monitoring. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict processing, object, data portability, and withdraw consent. To exercise these rights, contact us at privacy@zenndra.io. You may also lodge a complaint with your local data protection authority.
9. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
10. Children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or through the Services.
12. Contact
Questions about this Privacy Policy: privacy@zenndra.io