Hospital employs TQM principles to rework its evaluation system
Burda, D.
Modern Healthcare 22(8): 60
1992
ISSN/ISBN: 0160-7480 PMID: 10116341 Document Number: 389178
One Kansas hospital has taken the traditional employee evaluation process--with all its performance criteria, point systems and rankings--and turned it on its head. The new system employs total quality management principles and promotes personal development, education and teamwork. And everyone gets the same raise.
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