Email Log Shows Empty on First Click

  • Resolved Pratik Jain

    (@pratik-jain)


    1 year, 4 months ago

    Hi Team,

    First of all thanks for the great plugin.

    Recently we are facing a strange issue on the email log screen. When we navigate to the Email Log screen and click on the “Eye” icon or “Email Subject” to check the sent email but it shows blank.

    As soon as I click on the other email log or navigate to prev / next email log then I can see that email log again.

    So the first time the email log is not showing up. It shows when we click on another email log or do prev / next via email log popup.

    Can you please take a look into this?

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Pratik Jain

    (@pratik-jain)

    1 year, 4 months ago

    Hi

    Any update on this please?

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    1 year, 4 months ago

    Hello @pratik-jain,

    To help us get to the bottom of why the email log is initially showing as blank, could you please provide us with the following information?

    • FluentSMTP Version:
    • PHP Version:
    • WordPress Version:
    • Browser: Which browser are you using when you experience this issue (e.g., Chrome, Firefox, Safari)?

    This information will give us a clearer picture of your environment and help us replicate the issue on our end. Once we have this information, we can investigate further and provide you with a more specific solution.

    We’ll keep you updated on our progress.

    Thread Starter Pratik Jain

    (@pratik-jain)

    1 year, 4 months ago

    Hi @ibrahimsharif

    Sorry for the delay response. OK below are the information but if you check the plugin you can easily find out the issue there.

    • FluentSMTP Version: 2.2.90
    • PHP Version: 8.1.22 (Supports 64bit values)
    • WordPress Version: 6.7.2
    • Browser: I have checked in FireFox and Chrome. I think all browser have issue.

    So the first time the email log is not showing up when we click on it. Email content shows black in popup. It shows when we click on another email log or do prev / next via email log popup.

    I hope the above information will help you.

    Thread Starter Pratik Jain

    (@pratik-jain)

    1 year, 4 months ago

    Hi @ibrahimsharif

    It almost a week. Any update on this please?

    Thread Starter Pratik Jain

    (@pratik-jain)

    1 year, 4 months ago

    Hi,

    It’s OK. There is no need to answer. I have deactivated and removed the plugin from website.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Email Log Shows Empty on First Click’ is closed to new replies.