I’m not, I’m the dev of SecuPress, I’m informing you that we do not block any REST Route (but users, except /me). So, I don’t think we are in cause, I don’t think… thx
Thank you for the clarification, @juliobox. Let’s wait for @helliotech’s response so we can better understand and troubleshoot the issue.
@helliotech, as part of your testing, it would be helpful if you could also create a fresh WordPress installation, install WooCommerce and WooPayments there, and check if the issue occurs. Please set up this new installation on the same server as your live site, such as in a subdomain or a separate directory, and let me know the results.
Bonjour,
Je vous confirme que j’ai déjà une seconde installation avec un autre site en sous domaine qui fonctionne bien.
J’ai essayé en désactivant tous les plugins sur helliotech.com, rien ne change. Sachant qu’avec le plugins Stripe d’avant j’avais aucun soucis.
On a rien changé à nos paramètres depuis plusieurs mois et cela fonctionnait très biens.
Si cela venait d’un mon hébergeur, j’aurais le soucis sous le site en sous domaine (https://www.helliotech-automatisme.fr/)
Hello,
I can confirm that I already have a second installation with another website on a subdomain that works fine.
I tried disabling all the plugins on helliotech.com, but nothing changed. I should mention that I had no problems with the previous Stripe plugin.
We haven’t changed any of our settings for several months, and it was working perfectly.
If the problem were with my hosting provider, I would be experiencing the same issue on the subdomain website (https://www.helliotech-automatisme.fr/).
Hi there!
Thank you for the update. I have check the consol log you have shared previously and I can see following rest API are being block which is why you are not able the access the woo payment page.
GET /wp-json/wc-admin/plugins/active 500
GET /wp-json/wc-admin/plugins/installed 500
GET /wp-json/wc/v3/payments/settings 500
GET /wp-json/jetpack/v4/connection 500
These indicate, WooCommerce Admin, WooPayments, Jetpack, and other dashboards cannot fetch data because your server is returning errors.
Could you please contact the hosting provider and asked why these API are being blocked. Also,
Add this to wp-config.php:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
Then reload the WooCommerce Payments page.
The error will appear in:
/wp-content/debug.log
Please share the log so we can review it. Once we have more information, we’ll be able to assist you accordingly.
Bonjour,
O2Switch à enlever les protections pour faire un test, c’est toujours le même soucis.
Hi there,
Thank you for the update and for testing by removing the O2Switch protective covers. Since the issue persists, it indicates that the problem may not be caused by those protections, and the REST API errors are likely coming from another server-level restriction or configuration.
At this point, I recommend:
- Enable debugging as suggested earlier by adding the following to your
wp-config.php if you haven’t already:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
- Reload the WooCommerce Payments page to generate the debug log.
- Share the
/wp-content/debug.log file with us so we can review the exact errors.
Additionally, it would be helpful to contact your hosting provider and ask if there are any server-level restrictions, firewalls, or ModSecurity rules that could be blocking the following REST API endpoints:
/wp-json/wc-admin/plugins/active/wp-json/wc-admin/plugins/installed/wp-json/wc/v3/payments/settings/wp-json/jetpack/v4/connection
Once we have the debug log and any insights from your host, we’ll be able to provide more precise guidance.
Il faut pas oublier que le serveur est le même que me second site qui lui fonctionne bien.
Techniquement, il nous reste un paiement apple pay en cours.
Pouvez vous faire le nécessaire pour que celui soit payé et je desinstalle le plugins.
Je suis pas un expert et je vais pas passer mes journées dessus sincerement.
Hi there!
I completely understand your frustration, and I appreciate you sharing that your other site on the same server is working fine.
From the console log you previously provided, it’s clear that the API requests are being rejected by the server, which is why WooPayments cannot load. Even if another site works, each site can have different configurations, rules, or security settings applied — so we need to identify why this specific site is blocking those API calls. That’s why we suggested enabling debugging and checking the debug.log file. Once we have that log and the server’s error message, we’ll be able to assist you further or escalate the issue internally if needed.
For payment-related issues, please open a support ticket directly with our WooPayments team at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Thank you
Bonjour,
On a tout essayé et O2Switch est intervenu.
Voici le retour technique :
Bonjour,
Bon si je désactive tout, cela n’est pas mieux.
Mais si je désactive Woopayment et que je vais sur l’URL : /wp-admin/admin.php?page=wc-admin
Cela fonctionne, donc c’est bien le plugin qui est en erreur.
J’ai tenté d’autres version du plugin, sans succès, je pense qu’il y a une erreur dans une ligne récupéré dans la base de donnée.
Je ne pourrais pas corriger sans cassé toutes les lignes liés au paiements, donc on va éviter.
Il faudrait alors contacter son éditeur dans ce cas, qu’il puisse vous trouver une solution dans le code du plugin directement.
Cordialement,
Le soucis vient de chez vous. Comment faisons nous ?
Hi there!
Thank you for confirming that the issue is caused by the WooPayments plugin. In this case, I would suggest creating a ticket with the WooPayments support team here:
https://wordpress.org/support/plugin/woocommerce-payments/
Please provide them with all the details and also share the link to this thread so they can see all the troubleshooting steps we’ve already completed.
Please note that in this forum, we only provide support for WooCommerce core features. Issues related to the WooPayments plugin are handled separately.
Thank you for your cooperation and understanding.
Je viens de faire un ticket
https://wordpress.org/support/topic/bug-woopayment-2/#new-topic-0
On verra ce qu’il en ressort et on semble être plusieurs avec ce soucis quand je parcours le net
Cordialement
Hi there!
Thank you for creating the new ticket. let’s continue troubleshooting there. In that case, I will go ahead and close this thread.
Before you go, if you’ve found WooCommerce helpful in setting up your store, we’d really appreciate it if you could leave a ⭐⭐⭐⭐⭐ review. Your feedback helps us improve and support other users! https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
Thanks again!
