Our Privacy Policies

We at Bombinate Technologies Private Limited ( “Bombinate”, “Company”, “we”, “us”, “our” ) know that our Users (“you”, “your”) care about how personal information provided on the Website is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy.

By visiting or using our Application or opting for Services (as defined in the Terms of Service) in any manner, you acknowledge that you have read, are aware of, and accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

ANY CAPITALIZED TERMS USED HEREIN WITHOUT DEFINITION SHALL HAVE THE MEANING GIVEN TO THEM IN THE COMPANY’S TERMS OF SERVICE.

WHAT INFORMATION DOES THE COMPANY COLLECT?

Information You Provide to Us:

We receive and store information about you, only to the extent that is required for us to provide you with the Services via the Application. For example, we collect personal information such as your name, email address, contact number, information of the mobile device(s), browser information and third-party account credentials, and Content uploaded by you ( “Personal Information”). If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (Third Party Account Information) may be transmitted into your account with us if you authorize transmissions, and that Third-Party Account Information transmitted to our Services is covered by this Privacy Policy. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners/third-parties. In particular, Company reserves with it the right to use anonymized user demographics information for the following purposes:

I. Analysing software/Application usage patterns for improving product design and utility.
II. Analysing such information for research and development of new technologies.
III. Using analysis of such information in other commercial product offerings of the Company.
IV. Sharing analysis of such information with third parties for commercial use.

At times, we conduct a User survey to collect information about Users preferences. These surveys are optional and if Users choose to respond, their responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that we collect in the registration process and through surveys is used to help Company improve its Services to meet the needs and preferences of Users.

Information Collected Automatically:

Cookies and Analytics

When you interact with our Application, we strive to make your experience easy and meaningful. We or our third-party service providers may use cookies, mobile app analytics and similar technologies to track visitor activity and collect data on the Application. We may combine this data with the Personal Information we have collected from users. In addition, we use cookies to collect website activity data about visitors to our platform i.e. Koo or any related platform facilitating the Application.

Third Parties - As noted, we may also engage third parties to track and analyse Application activity on our behalf. To do so, these third parties may place necessary technologies to track user activity. We use the data collected by such third parties to help us administer and improve the quality of the mobile Application and to analyse usage of the mobile Application. However, such third-parties never have access to any of your Personal Information. We never disclose aggregate information to a partner in a manner that would identify you personally.

Company’s Mobile Apps

When you download and install the Application onto your device, we may assign a number (a unique device identifier) to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this number in a manner similar to our use of technology as described above. The number is assigned to your installation of the App itself and not a browser because the App does not work through your browser. Therefore, the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use cookies, please do not use the App.

WILL WE SHARE ANY PERSONAL INFORMATION?

The personal information including the information and Content entered by you while registering on the Application and/or using the Services will be treated in the following manner.

Affiliated Businesses and Third-Party Websites, third Party Partners We Do Not Control:

In certain situations, businesses or third-party partners we are affiliated with may sell items or provide services to you through the Services (either alone or jointly with us).

You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. Company shall in no way part with your sensitive Personal Information with the third party or partners without your express consent. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third-party account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

Employees /Agents of Company:

We follow a strict confidentiality clause with regard to disclosure of Personal Information to our employees or other personnel. There may be situations, where we may disclose the confidential information only to those of our employees and other personnel on a need to know basis and who agree to abide by the confidentiality obligations. Any breach of Personal Information by the employees, personnel within Company is taken stringently by the Company and may result in termination or initiation of legal actions on the defaulting person.

We also employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

User Profiles and Submissions:

Certain user profile information, including without limitation a user’s name and location may be displayed to other users to facilitate user interaction within the Services or address your request for Company’s Services. Your account privacy settings allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others when such a Service is offered by Company in the future. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other user can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Again, we do not control the policies and practices of any other third-party site or service which may interact with our Services.

Business Transfers:

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.

Protection of Company and Others:

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent:

Except as set forth above, you will be notified when your Personal Information may be shared with third parties in personally identifiable form, and you will be able to prevent the sharing of this information.

WHAT CHOICES DO I HAVE?

You can always opt out of our Services, or choose not to disclose information to us at any time. However, keep in mind that some information may be needed to register with us or to take advantage of some of our special features. Hence, by choosing not to provide us with the above-mentioned information, you may be unable to access our Services/use our Application at all.

You may at any time request us to provide you with all the Personal Information about you that we have. In addition, you have complete access to all Personal Information uploaded by you on your account, and you can add, update, correct or delete all or any part of the Personal information at any time. However, as explained above, such deletion and/or correction may result in you being unable to use all or a part of our Services, where such information is mandatory/required.

When you update information, note that we may maintain a copy of the unrevised information as well in our records. However, you may request deletion of your account and/or all Personal Information about you that may be stored with us by emailing us at help@kooapp.com, at any time. We may keep a copy of any of your Personal Information for legal purposes. We may use any aggregated/anonymized data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

CONFIDENTIALITY AND SECURITY

Your Personal Information is maintained by us in electronic form. Such information may also be converted to physical form from time to time. We shall take all necessary precautions to protect your personal information both online and off-line, and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business. Specifically, we will ensure that the security infrastructure put in place by us to safeguard your Personal Information against loss, unauthorised access, destruction, use, processing, storage, modification or de-anonymization, will at all times be adherent to the IS/ISO/IEC 27001 International Standards on IT Security Techniques (or a Central Government approved equivalent).

No administrator in our Company will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Application when finished. We do not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to help@kooapp.com. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account and password.

Notwithstanding the above, the Company is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

CASUAL VISITORS NOTE

No sensitive personal data or information is automatically collected by us from any casual visitors of this Application, who are merely perusing the Application.

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Application immediately.

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Application immediately.

You are not a casual visitor if you have willingly submitted any personal data or information to us through any means, including email, post or through the registration process on the Application. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. If we make changes in the way we use Personal Information, we will notify you (for example, by email or a sign-in notification or some other means). By continuing to use the Service after those changes become effective, you are agreeing to be bound by the revised Privacy Policy; if you do not agree to the change, simply don’t use the Service after the change is effective, in which case the change will not apply to you.

Grievance Redressal Mechanism

Any discrepancies or grievances with regard to content and or Agreement shall be taken up with the designated Officer as mentioned mentioned below via in writing through email signed with the electronic signature to help@kooapp.com (“Grievance Officer”)

Bhargavi
Grievance Officer
#42, 12th Main, Jayanagar 4th Block, Bangalore - 560011