Marsha CollierVerified account

@MarshaCollier

Author 48 📚: Social Media, eCommerce, eBay, Customer Service. Forbes Top 10 Futurist, Founder , podcast, marketing whisperer. StarTrek nerd

Los Angeles
coolebaytools.com
Joined March 2008
Born on December 04
11K Photos and videos Photos and videos

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  1. Pinned Tweet
    Apr 23

    Seen the new show ? If you sold on in the early days, you'll enjoy it. Plus MY 2006 book in episode 2! Thank you!

    39 replies 1,012 retweets 578 likes
  2. Retweeted
    Dec 4

    “The most successful marketer becomes part of the lives of their followers. They follow back. They wish Happy Birthday. They handle problems their customers have w/ products or service, involving themselves in their own communities.” , business author.

    1 reply 2 retweets 2 likes
  3. Retweeted
    7 hours ago

    Q10 | Should customer service ever be 'the star of the show"?

    4 replies 3 retweets 5 likes
  4. 7 hours ago

    Q9 | Have you ever had an "invisible customer service" experience?

    2 replies 39 retweets 4 likes
  5. Retweeted
    7 hours ago

    Q8 | Are there situations customer service should just stay away from?

    1 reply 2 retweets 3 likes
  6. 7 hours ago

    Q7 | Does customer service visibility need to vary with type of business?

    4 replies 25 retweets 5 likes
  7. Retweeted
    8 hours ago

    Q6 | Are there times for customer service to reach out and contact the customer first?

    2 replies 1 retweet 4 likes
  8. 8 hours ago

    Q5 | If customer service is too far in the background, does it risk being irrelevant?

    1 reply 2 retweets 3 likes
  9. Retweeted
    8 hours ago

    Q4 | How do we know when it's time to react to a customer situation?

    5 replies 3 retweets 3 likes
  10. 8 hours ago

    Q3 | Are there ways for customer service to be proactive without being "up front"?

    1 retweet 4 likes
  11. Retweeted
    8 hours ago

    Q2 | Do means for contacting customer service need to be obvious?

    4 replies 2 retweets 2 likes
  12. 8 hours ago

    Quality customer service is your secret weapon, take action immediately when the customer needs you. Learn the difference between customer experience and service. One is reatctive, the other isn't

    1 reply 4 retweets 9 likes
  13. 8 hours ago

    Q1 | Should customer service "speak only when spoken to"?

    3 replies 1 retweet 4 likes
  14. Retweeted
    9 hours ago

    Coming up at the top of the hour: "Is the best customer service invisible?” chat

    11 retweets 2 likes
  15. Retweeted
    17 hours ago

    Join us for A Leadership Movement this Wednesday, 12/6 at 11 am PDT as we share leadership tips to create impact and profitability!

    , , and 5 others
    12 retweets 21 likes
  16. 10 hours ago

    Intuit’s ‘Rise Of The Rest’ M&A Strategy Means Large Paydays Outside the Valley

    157 retweets
  17. 11 hours ago

    4 Tools will improve Your Brand Promotion by

    1 reply 158 retweets 2 likes
  18. 12 hours ago

    One Ridiculously Simple That’ll Get More People to Click Your Content via

    160 retweets 1 like
  19. 13 hours ago

    McDonald's Dollar Menu Replacement Fuels Industry Price War

    1 reply 159 retweets 3 likes
  20. 14 hours ago

    12 Content Trends You Should Be Following

    160 retweets 11 likes
  21. 14 hours ago

    The FAA has always been leery of checking Lithium batteries Why is this a surprise? "Most U.S. Airlines Set To Limit Use of 'Smart Bags' ✈️

    1 reply 162 retweets 3 likes

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