Refund policy

Because many IOCDF merchandise items are made to order through our fulfillment partners, we are unable to accept returns or offer refunds for unwanted items, incorrect sizing choices, or buyer’s remorse.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at shop@iocdf.org within 20 days of delivery so we can make it right.

To process a replacement or refund request, we require:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged, defective, or incorrect item

In most cases, you will not be required to return the item.

Requests submitted more than 20 days after delivery may not be eligible for replacement or refund.

Exchanges

At this time, we are generally unable to offer exchanges for different sizes, colors, or styles. If you are unsure about sizing, we encourage you to review the sizing information provided on each product page before ordering.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, please first contact the shipping carrier directly.

IOCDF is not responsible for packages lost or stolen after confirmed delivery.

If your package appears to be lost in transit or you are missing items from your order, please contact shop@iocdf.org and we will do our best to help resolve the issue.

Order Cancellations

Because many items enter production shortly after purchase, cancellation requests must be submitted as quickly as possible to shop@iocdf.org.

Once an order has entered production or shipped, we may not be able to cancel it.

Final Sale Items

Any gift cards or items marked as FINAL SALE are non-refundable and not eligible for exchange.

Questions

If you have any questions about your order, please contact us at shop@iocdf.org.