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The Impact of Market Growth on Delivery Speed: Evidence from JD.com
- Tarek Abdallah
  Tarek Abdallah
  [email protected]
  https://orcid.org/0000-0001-8175-7117
  Kellogg School of Management, Northwestern University, Evanston, Illinois 60208
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- Robert L. Bray
  Corresponding Author
  Robert L. Bray
  [email protected]
  https://orcid.org/0000-0003-2773-0663
  Kellogg School of Management, Northwestern University, Evanston, Illinois 60208
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- Hojun Choi
  Hojun Choi
  [email protected]
  https://orcid.org/0000-0001-9812-6039
  Department of Economics and Business, Colorado School of Mines, Golden, Colorado 80401
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- Vadim Glinskiy
  Vadim Glinskiy
  [email protected]
  Boston Consulting Group, Boston, Massachusetts 02210
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Published Online:May 22, 2026
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Abstract
This paper examines how rapid market expansion in e-commerce platforms can generate disparities in customer experience, focusing on fulfillment speed as a key operational outcome. Using granular order-level data from JD.com, we document a robust negative ...
Network Design and Service Operations for Heart Transplant Under Preservation-Extending Technology
- Yuhan Miao
  Yuhan Miao
  [email protected]
  Robert H. Smith School of Business, University of Maryland, College Park, Maryland 20742
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- Chao Zhang
  Corresponding Author
  Chao Zhang
  [email protected]
  https://orcid.org/0000-0002-7716-6610
  College of Artificial Intelligence Medicine, Chongqing Medical University, Chongqing 400016, China
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- Qiao-Chu He
  Qiao-Chu He
  [email protected]
  https://orcid.org/0000-0001-9729-9800
  School of Business, Southern University of Science and Technology, Shenzhen 518055, China
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Published Online:May 22, 2026
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Abstract
Despite efforts to increase the heart supply for transplantation, nearly 68.9% of donor hearts were unused. Current emphasis is placed on the information asymmetry between transplant candidates and the allocation system. Recently, a disruptive technology ...
Why Not All Managerial Responses Are Created Equal: A Causal Investigation of Their Effect on Online Review Systems’ Users
- Sun Tae Kim
  Corresponding Author
  Sun Tae Kim
  [email protected]
  https://orcid.org/0000-0002-6659-2884
  Lehigh University, Bethlehem, Pennsylvania 18015
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- Biagio Palese
  Biagio Palese
  [email protected]
  Northern Illinois University, DeKalb, Illinois 60115
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- Gabriele Piccoli
  Gabriele Piccoli
  [email protected]
  Louisiana State University, Baton Rouge, Louisiana 70803
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Published Online:April 21, 2026
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Abstract
Strategic and effective use of online review systems is a critical challenge for firms in the service industry, which can only participate in these systems while abiding by each system’s unique rules and designs. Through an experimental study, we extended ...
Inventory Management with Transformer: Automated Decision Making for Order Timing and Quantity
- Mo Liu
  Corresponding Author
  Mo Liu
  [email protected]
  https://orcid.org/0000-0002-7598-066X
  Department of Statistics and Operations Research, University of North Carolina, Chapel Hill, North Carolina 27599
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- Yumo Bai
  Yumo Bai
  [email protected]
  Department of Statistics and Operations Research, University of North Carolina, Chapel Hill, North Carolina 27599
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- Meng Qi
  Meng Qi
  [email protected]
  SC Johnson College of Business, Cornell University, Ithaca, New York 14850
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- Zuo-Jun (Max) Shen
  Zuo-Jun (Max) Shen
  [email protected]
  Department of Data and Systems Engineering, University of Hong Kong, Hong Kong, China
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Published Online:April 7, 2026
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Abstract
We design an automated decision-making system for inventory management using a Transformer-based neural network. Leveraging contextual information and historical data, the system makes two key decisions: (1) order timing and (2) order quantity. To ...
Vehicle-Based Multi-Services for Future Smart Cities
- Hao Sun
  Hao Sun
  [email protected]
  https://orcid.org/0000-0002-6230-3176
  College of Management, Shenzhen University, Shenzhen, Guangdong Province 518055, People’s Republic of China
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- Jinhua Zhao
  Jinhua Zhao
  [email protected]
  https://orcid.org/0000-0002-1929-7583
  Department of Urban Studies and Planning, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139
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- Hai Yang
  Hai Yang
  [email protected]
  https://orcid.org/0000-0001-5210-8468
  Department of Civil and Environmental Engineering, The Hong Kong University of Science and Technology, Hong Kong Special Administrative Region, People’s Republic of China
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- Shenhao Wang
  Shenhao Wang
  [email protected]
  https://orcid.org/0000-0003-4374-8193
  Department of Urban and Regional Planning, University of Florida, Gainesville, Florida 32611
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- Hamsa Balakrishnan
  Hamsa Balakrishnan
  [email protected]
  https://orcid.org/0000-0002-8624-7041
  Department of Aeronautics and Astronautics, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139
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- Thomas W. Malone
  Thomas W. Malone
  [email protected]
  https://orcid.org/0000-0002-7005-1482
  Sloan School of Management, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139
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- Hai Wang
  Corresponding Author
  Hai Wang
  [email protected]
  https://orcid.org/0000-0002-9260-3428
  School of Computing and Information Systems, Singapore Management University, Singapore 178902, Singapore
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Published Online:March 17, 2026
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Abstract
Vehicles are crucial for sustaining socioeconomic activity and improving quality of life in modern cities by offering diverse services. These include passenger mobility, goods delivery, information acquisition, and acting as mobile servers such as food ...

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