Kausar Alam (@kausaralm) – WordPress user profile

Kausar Alam

Happiness Contractor at Automatic

@kausaralm Dhaka, Bangladesh joined Sep 2016

kausaralam.com github.com/kausaralm slack: @Kausar Alam

Teams Accessibility Core Core Performance Hosting Photos Polyglots Support Test

Languages bn

Bio

I’m Kausar Alam, a WordPress developer and technical support specialist with nearly a decade of experience building, troubleshooting, and optimizing WordPress websites.

My journey with WordPress started back in 2014 when I began working as a freelance developer on Upwork (formerly oDesk). Since then, I’ve had the opportunity to work with clients worldwide, creating customized web solutions tailored to their needs. In 2018, I joined Sweetgrass Marketing LLC, where I spent four years refining my development skills and contributing to a wide range of successful web projects.

In 2021, I moved into a dedicated technical support role at DBL07, a company based in Columbia, USA. There, I focused on solving complex WordPress issues, helping clients troubleshoot their websites, and making sure their sites ran smoothly.

Later, I joined Elegant Themes as a Technical Support Specialist. During my time there, I worked closely with customers to troubleshoot Divi and other products, diagnose compatibility issues, and provide solutions to help users get the most out of their websites. It was a great opportunity to deepen my technical knowledge and improve my ability to communicate effectively with WordPress users from all backgrounds.

Most recently, I joined Automattic as a Happiness Contractor, where I support WordPress.com customers and help them navigate the platform with confidence.

Beyond my day-to-day work, I’m an active contributor to the WordPress community. I’m a plugin author, translator, and Core contributor, and I’ve been involved in several WordCamps. I’ve proudly served as a Table Lead at WordCamp Malaysia and as part of the organizing team for WordCamp Dhaka 2025.

With a solid technical foundation, strong problem-solving skills, and a real passion for helping people, I’m always excited to keep learning and take on new challenges in the WordPress ecosystem.

WordPress Origin Story

My cousin, Yousuf Sultan, introduced me to WordPress, and he has been working as a Senior WordPress Developer since 2011. I started learning about WordPress from different sources, such as Google, YouTube videos, and the WordPress Community. Although I am still discovering new things about WordPress, I continue learning through resources like WordPress.org, Google, and YouTube.

Badges

CODE

2 badges

Core Contributor '23 Plugin Developer

CONTENT

1 badge

Photo Contributor '22

COMMUNITY

1 badge

WordCamp Organizer '25

PRACTICE

1 badge

Accessibility Contributor '25

POLYGLOTS

1 badge

Translation Contributor '22

Current Job

Happiness Contractor

Jun 2025 – Present

Automatic

- Provide Tier 3 technical support via live chat and tickets using Zendesk.
- Troubleshoot complex issues related to hosting, domains, DNS, and SSL configuration.
- Assist customers with MX, SPF, and DKIM records for professional email (Titan & Google Workspace).
- Provided customer support via tickets and live chat, assisting WordPress.com users with site setup, domains, DNS, SSL, billing issues, block editor problems, theme/plugin conflicts, and general troubleshooting.
- Managed a high volume of WooCommerce support cases, including checkout failures, payment gateway configuration, product/catalog visibility issues, shipping setup, order management, and store performance.
- Earned recognition from internal leads Naz and Rachal, who recommended me for a dedicated WooCommerce HC role based on the quality and accuracy of my WooCommerce support.
- Used Automattic’s internal support tools, tagging systems, and documentation to provide structured, consistent assistance.
- Collaborated thro

Job History

WordPress Tech Support

Jun 2021 – Jul 2022

DBL07, Columbia, SC

- Patiently walked individuals through basic troubleshooting tasks.
- Fielded an average of 30+ Technical issues solved and delivered to end clients per day.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved a Good number of technical support inquiries per day.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Technical Support Specialist

Sep 2022 – Nov 2024

Elegant Themes Inc.

- Provide expert technical support to clients and customers using WordPress themes and plugins developed by ElegantThemes Inc.
- Assist customers via live chat, addressing their queries and issues related to WordPress themes, installation, customization, and troubleshooting.
- Offer guidance on best practices for website development, SEO optimization, and performance enhancement within the WordPress platform.
- Collaborate with the development team to report and resolve software bugs and suggest product improvements based on customer feedback.
- Conduct in-depth WordPress theme and plugin troubleshooting to identify and resolve issues effectively.
- Stay up-to-date with the latest WordPress trends, updates, and technologies to provide accurate and timely assistance.
- Maintain detailed records of customer interactions and solutions provided using a CRM system.
- Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.

Web Developer & Support (WordPress & Shopify)

Dec 2024 – Present

Sweetgrass Marketing, LLC

- Provided ongoing technical support for WordPress, WooCommerce, and Shopify websites serving global clients.
- Built, customized, and maintained Shopify stores, including advanced Liquid theme customizations.
- Integrated and managed third-party apps, resolving compatibility, performance, and stability issues.
- Diagnosed and resolved critical issues such as site downtime, checkout errors, and failed restores.
- Supported SaaS and product-based businesses through long-term technical support and maintenance.
- Delivered proactive recommendations to improve site stability, speed, usability, and conversions
- Developed and customized WordPress themes, plugins, and site features based on business needs.
- Designed and implemented responsive, mobile-first websites from design concepts and requirements.
- Collaborated closely with stakeholders to define specifications, execute updates, and launch new WordPress pages.
- Applied and evaluated SEO best practices to improve performance and sear

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

4contributions

high4

medium0

score12

Last 90 days

5contributions

high5

medium0

score15

Last 12 months

16contributions

high15

medium1

score46

Specializations

share of activity across teams · last 365 days · 1 attributed contribution

Polyglots 100% of attributed activity

Contributions

Type

May 2026

May 19 Tue · 23:38

Meta high

Received props from @amykamala in Slack:
Props to @troychaplin @zunaid321 @Emon @miroku @josevarghese @Shazzad @Ankit K Gupta @kausaralm @ruba1956 @brechtryckaert @chiscoleiton…

May 14 Thu · 16:55

Meta high

Received props from @chaion07 in Slack:
Props for testing RC4 @jsmansart, @369work, @shailu25, @nilambar, @huzaifaalmesbah, @iamasadpolash, @abduremon, @ozgursar, @mosescursor, @jigar9998, @Ankit…

May 14 Thu · 16:53

Meta high

Received props from @chaion07 in Slack:
Props for attending the RC4 Release Party @audrasjb, @jadavsanjay, @jsmansart, @faisal03, @nikunj8866, @369work, @iamasadpolash, @devangvachheta137,…

May 08 Fri · 18:25

Meta high

Received props from @amykamala in Slack:
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…

March 2026

Mar 24 Tue · 20:01

Meta high

Received props from @amykamala in Slack:
Props to @ozgursar @wplmillet @fandevelop @369work @kausaralm @shailu25 @sumitbagthariya16 @matteoenna @pbiron @mosescursor @r1k0 @abduremon @sonaliprajapati…

February 2026

Feb 26 Thu · 16:41

Meta high

Received props from @amykamala in Slack:
Props to @zunaid321, @ravigadhiyawp, @huzaifaalmesbah, @aion11, @lumiblog, @jigar9998, @chaion07, @Ankit K Gupta, @vishitshah, @abduremon, @shailu25,…

Feb 20 Fri · 16:09

Meta high

Received props from @amykamala in Slack:
Props to @kausaralm for helping test during the 7.0 Beta 1 release party!

December 2025

Dec 02 Tue · 20:44

Meta high

Received props from @akshayar in Slack:
Props to @abduremon , @narenin, @zunaid321,@mobarak, @azharderaiya, @wplmillet, @ugyensupport, @Dharm1025, @huzaifaalmesbah, @umeshsinghin, @mosescursor, @mbigul, @alexcu21,…

November 2025

Nov 25 Tue · 16:04

Meta high

Received props from @amykamala in Slack:
Props to @ellatrix, @davidbaumwald, @zunaid321, @shsajalchowdhury, @ravigadhiyawp, @gajendrasingh, @vishitshah, @muddassirnasim, @kausaralm, @huzaifaalmesbah, @jigar9998, @abduremon, @noruzzaman,…

Nov 07 Fri · 15:58

Meta high

Received props from @amykamala in Slack:
Props to @davidbaumwald, @ellatrix, @JeffPaul, @krupajnanda, @zunaid321, @zeelthakkar, @khushdoms, @jagirbahesh, @vishitshah, @bph, @satishprajapati, @rezwanshiblu1952, @sumitbagthariya16,…