I just watched a friend trying and failing to reset their password via the Android App. I also reproduced this on my own Android App.
Steps to replicate the issue (include links if applicable):
- On the app, go to the login screen
- tap "Forgot your password"
- browser opens, but nothing happens, no page is loading just a white page
- reload the page which makes it actually load the form
- enter the required information
- get the email with the temp password
- go back to the app
- go to the log in screen
- enter user name and temp password
- required to enter email verification code
- go to the email you got and copy the code and enter it in the form on the app
- see the form to enter a new password and confirm it
- go to your password manager and copy a newly generated password
- paste into both fields and click the submit button
What happens?:
Error message: "Incorrect username or password entered. Please try again."
What should have happened instead?:
My password should have been changed, and I should be logged in.
Software version (on Special:Version page; skip for WMF-hosted wikis like Wikipedia):
Freshly installed Android App on a Pixel 8 Pro