Decagon (company)
Company type | Private |
|---|---|
| Industry | Artificial intelligence |
| Founded | August 2023 |
| Founders |
|
| Headquarters | San Francisco, California , United States |
Key people |
|
| Products | AI agents for customer experience |
| Website | decagon |
Decagon AI, Inc. is an American artificial intelligence company that develops conversational AI agents for customer service.[1] The company is headquartered in San Francisco, California with additional offices in New York City and London.[2][3]
History
[edit]Decagon was founded in August 2023 by Jesse Zhang and Ashwin Sreenivas.[4] Prior to Decagon, Zhang founded the social gaming clip-sharing app Lowkey, which was acquired by Pokémon Go maker Niantic in 2021. Sreenivas founded Helia, an AI startup focused on real-time video, which was acquired by Scale AI in 2020.[5]
In January 2026, Decagon announced a $250 million Series D round led by Coatue Management and Index Ventures.[6] The round tripled the company's valuation to $4.5 billion.[7]
Products
[edit]Decagon develops AI agents that handle customer service interactions in chat, email, voice, and SMS.[8]
References
[edit]- ^ Shrivastava, Rashi (December 2, 2025). "This 28-Year-Old AI Founder Thinks His Customer Service Startup Can Beat Out Companies 10x His Size". Forbes. Retrieved May 4, 2026.
- ^ Wolverton, Troy (2025-07-20). "SF founder touts AI customer support". San Francisco Examiner. Retrieved 2026-05-04.
- ^ Shrivastava, Rashi (October 15, 2024). "This Company's AI Agents Won Contests To Secure Big Customers. Now It's Raised $65 Million". Forbes. Retrieved May 4, 2026.
- ^ Mathes, Anshika Mathews (July 22, 2025). "How did Decagon become a unicorn by listening?". aimmediahouse.com. Retrieved 2026-05-03.
- ^ Wiggers, Kyle (2024-06-18). "Decagon claims its customer service bots are smarter than average". TechCrunch. Retrieved 2026-05-03.
- ^ Palazzolo, Stephanie; Mascarenhas, Natasha. "Customer Support AI Startup Decagon in Talks to Raise at $4 Billion Valuation". The Information. Retrieved 2026-05-03.
- ^ Ghaffary, Shirin (January 28, 2026). "AI Customer Support Startup Decagon Valued at $4.5 Billion". Bloomberg. Retrieved May 4, 2026.
- ^ Yeung, Ken (June 18, 2024). "Decagon emerges from stealth to provide 'human-like' AI agents, transforming customer support for enterprises". VentureBeat. Retrieved May 4, 2026.